Dear players,

Since the official launch on Steam on September 19th, Ring of Elysium was well received by many players as a new "arctic survival" shooting game. We would like to express our sincere gratitude.

For the data and privacy issues that players have been concerned about recently, we solemnly promise to all users of Ring of Elysium that your privacy is respected and protected at all times, Ring of Elysium would never illegally spy on user privacy. Our End User License Agreement and Privacy Policy are in compliance with applicable local laws and regulations, including US laws and regulations in the location of operation, as well as the gaming industry's security standards.

At present, Ring of Elysium uses TenProtect ("TP" for short), a game security system independently developed by Tencent, it is committed to combat malicious acts that undermine the fair play environment, such as: cheating, malicious use of game exploits, botting and other malicious acts in order to protect the fair play environment for players.

At the same time, we also found that a small number of individuals defined Ring of Elysium as Trojan or malware, misleading the playerbase. In regards to this issue, we want to remind players not to trust any information from unofficial platforms to avoid deception. Furthermore, the right of legal action is reserved against those who spreads rumors maliciously, an act which damages the reputation of Tencent Games and the Ring of Elysium brand.

Lastly, Tencent Games and the Ring of Elysium Dev team are devoted to providing the best quality products and services to players around the world. If you have any questions during the game, or would like to know more about future update and optimizations, please use the following platforms to contact us, we will answer your questions promptly.

Following:
Twitter: https://twitter.com/roe_tencent
Facebook: https://www.facebook.com/RingOfElysium.tencent
Discord: https://discordapp.com/invite/ringofelysium
Also, don't forget you can get in touch with us through our Email: ROE@tencent.com.



Question 1: What kind of user data is collected by Ring of Elysium?

A: Under the premise of internationally applicable privacy protection regulations and game security industry standards, Ring of Elysium will apply and protect your information in a professional and legal manner, and follow the principle of data minimization. Only data related to suspicions of cheating will be stored and analyzed, including:

- Game identification information (such as game accounts, character names, in-game behavior data, etc.)
- Hardware device and identification information (such as hardware manufacturer, model number, serial number information, etc.)
- Information about the operating system on which the game is running
- File and memory information related to the game and operating systems
- Information related to ongoing processes, drivers, and other executable codes
- Information about the processes and modules related to the memory access of the game
- Dump information when game crashes
- Other user data and information allowed by the privacy policy


Question 2: Is Ring of Elysium a keylogger?

A: Ring of Elysium's TP security system never collects user's key stroke information.


Question 3: Is it true that the hybrid test detected Ring of Elysium as malware?

A: No, it is not true. Ring of Elysium does not use any PDF related components. The detected file shown in certain false videos is a PDF file, but that file belongs to other third-party applications. Ring of Elysium is shown as a safe software on hybrid-analysis.com.

- First of all, Ring of Elysium and TP does not have any PDF related components, the PDF file shown in the video was an error from hybrid-analysis.com falsely identifying ROE's game file as related to the PDF under the Windows 7 x64 environment. The same HASH file has been correctly identified by hybrid-analysis.com after public scans by other players.
- Second, the PDF file appeared in the scan report is not downloaded or released by Ring of Elysium. Ring of Elysium has never downloaded any PDF files to players' computers, nor has it attempted to activate Adobe Reader on players' computers. Otherwise, you would be aware of the launch of Adobe Reader and the loading of PDF files during gameplay.
- Finally, we can continue to see that on hybrid-analysis.com (https://www.hybrid-analysis.com/sample/87af03ac5a0d0a20e8c7396498d6ba20f05d4ad8b843525c386dae40c97c44fb), public scans of the so-called "malware" has become normal, the false positive result has been corrected.
- We have contacted hybrid-analysis.com for issues mentioned above and the false positive results have been corrected.


Question 4: Why does Ring of Elysium require users to authorize admin rights?

A: Most cheats use various methods to hide themselves. Therefore, when it comes to cheat detection, TP needs to invoke some regular system APIs (such as accessing the processes and files of cheat tools). Programs that invokes these APIs requires the administrative access in order to function properly, hence the pop-up window for user authorization. Asking for high privileges is also a common practice in the security industry.


Thanks for reading,
-ROE DEV Team